FAQs

Q : What is the shelf life?

A : General guide : store in cool, dry place, away from direct light and sun.

Our products do not contain any shelf stabilisers of additives, for this reason extra storage care is required to maintain freshness. For best results :

• REFRIGERATED❄️ : up to 2 months more (fr best before date)
• FROZEN❄️ : Up to 10 months (fr best before date)

Q : How does order payment work?

A : There are 3 easy options :

1. Credit Card (no Paypal account needed) : follow steps below upon checkout

2. Online Bank Transfer - select "Bank Deposit"   

• Make payment to the A/C# as listed 
• You will receive shipment info confirmation & your order will be on its way to you.

                 

3. GRABPAY (and earn your Grab points) - Select "GRABPAY" 

          

Q : Do I need to send the receipt for proof of payment for online transfer? 

A : Not necessary, for your ease we will trace your order payment send you a shipping confirmation.
Alternatively, you can also send to us your payment receipt via any of the following :-

• Instagram DM us @gobasix
• Email : hello.gobasix@gmail.com
• Ping chat box (bottom right) on our website : gobasixfood.com 

Q : How to edit order Quantity in my shopping cart?

A : Click "EDIT" button in your shopping cart > Input your Qty > Click "UPDATE"

     

Q : Is there a shipping fee?

A : Shipping fee is FREE for any orders >RM120. Otherwise, there is only a flat fee of RM7 for West Malaysia. 

For East Malaysia, just enter your address during checkout to calculate shipping cost.

Q : How long does it take my order to ship?

A : Within 1-3 business days

Q : Do you ship internationally?

A : We do! Just enter your address during checkout to calculate shipping cost. Keep in mind, international shipping may vary in cost and will take longer to receive than orders placed within the Malaysia.

Q : Do you do wholesale?

A : We do! Fill out your contact HERE or email hello.gobasix@gmail.com and we’ll get back to you very quickly.

 

If you didn’t find what you were looking for, please feel free to contact us here or email hello.gobasix@gmail.com for any additional questions or concerns.